ELC Frequently Asked Questions

1. What does an ‘Exceeding’ rating service mean?

Our embedded practices and procedures have been assessed and rated ‘Exceeding the Expectations of the National Quality Standards’ in all 7 areas. 

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2. What are the policies and procedures around digital technology? 

Our ongoing approach to digital technology is that personal devices, such as phones and iPads, are not brought into our classrooms. Within the new regulatory requirement, this is now extended to a smart watch ban for educators. Parents entering the building are asked to keep their phones in their pockets and not use them during their time in the Centre. 

3. What does enrolment look like? 

Enrolments can commence at any time during the year, subject to availability. Children are enrolled for a minimum of two days and up to five days per week. Bookings can be tailored to meet your individual needs. 

4. Can I enrol my child part way through the year? 

Yes, you can. We offer enrolments at any time throughout the year, subject to availability.

5. What are the hours of operation?

Avondale Early Learning Centre is open from 7.30am – 5.30pm, Monday to Friday. The Centre is open for 48 weeks per year, excluding public holidays. 

6. What if one of my scheduled days is a public holiday? 

We DO NOT charge for public holidays. If your regular booking occurs on a public holiday, you will not be charged. 

7. Can I visit my child throughout the day?

Yes, parents are welcome to visit at any time throughout the day. Your contribution is highly valued. All parents receive an entry code to enter the Centre. This ensures the safety of our children while maintaining our open-door policy.

8. Does your service offer Child Care Subsidy (CCS)? 

Yes, you can apply for CCS up to 26 weeks before your child commences care. This can be completed online via Centrelink. 

9. Does your service offer the Start Strong Fee Relief?

Yes, families can sign up to use the Start Strong Fee Relief when commencing enrolment at our Centre. This can only be used at one centre. If your child is enrolled at multiple services, you will need to nominate your preferred service to access this rebate. Fee relief is an annual amount, broken down to a weekly amount, that is added to your account each week. 

10. Does the Centre operate with the 3 days of childcare? 

The 3 days guarantee advertised by the Government provides families a minimum of 72 hours of subsidised care per fortnight. Prior to this, families needed to provide evidence of work or study commitments to receive additional CCS hours. Centrelink have removed the activity evidence requirements for this, so families have more hours of subsided care to use with their pre-approved Child Care Subsidy (CCS) percentage.